Membership & Community Manager

Community Co-ordinator - Full tIme Position

Role Summary

We are looking for a new person to join our exciting Community Team at The Conduit, as Community Coordinator.  This is an exciting role where you support and working closely with our Community Manager to nuture and grow the relationships between, and with, our members.   you will have many opportunities to participate and host member event and lead Community cohorts.

A key part of the role will see you assist with providing a warm welcome to new members, and help them create meaningful connections, leadinng to improved engagement and member satisfaction, loyalty, and advocacy. Success is measured through engagement, renewals, and referrals – building a thriving network of changemakers

Key Responsibilities

Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Role Summary

The Community Coordinator helps grow and strengthen our membership community. Working closely with the Community Manager, you’ll welcome new members, create meaningful connections, and drive engagement to boost satisfaction, loyalty, and advocacy. Success is measured through engagement, renewals, and referrals – building a thriving network of changemakers

Key Responsibilities

Onboarding & Member Journey

• Deliver a seamless experience from approval to renewal.
• Keep onboarding materials fresh and relevant.
• Host 1:1 welcome sessions and connect members proactively.
• Maintain regular touchpoints, including check-ins and campaigns.

Community Engagement & Retention

• Drive participation across groups, events, and cohorts.
• Gather and share feedback to shape activities and improve retention.
• Support referrals, renewals, and Open Days.
• Address concerns early to prevent cancellations.

Community Experience & Events

• Plan and deliver impactful events, from socials to orientations and networking.
• Collaborate with Events and F&B teams to ensure smooth delivery.

Operational Support & Strategy

• Manage member enquiries, escalating where needed.
• Contribute to win-back initiatives and membership strategy.
• Track impact, manage data, and support budget planning.
• Partner with Marketing to showcase members and share updates.

Qualifications & Personal Requirements

• Passion for our mission and fostering inclusive communities.
• 2–3 years’ experience in hospitality, community, or membership roles.
• Highly organised, adaptable, and confident working in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Data-driven and tech-savvy, with a creative, solutions-focused mindset.
• Flexible to support events during mornings, evenings, or weekends.