Community Manager - Full Time Role
The Conduit is looking for an
exceptional individual to lead our Membership Community working closely with
the Membership team and wider departments to make sure our community is engaged,
happy and that we are delivering on our Mission for them.
The Conduit exists to gather
change-makers to solve real world challenges. We are building a collaborative
community of people committed to creating a just, prosperous and sustainable
future.
Key Responsibilities
Community Engagement, Membership
acquisition and Retention
- You will grow, nurture, and
retain the most exciting and diverse community of change makers via our
Cohort and Community groups
- You will take
responsibility for hitting the targets set by SLT for the support of acquisition
of new members via referrals and the retention of existing community
- You will ensure world class
experience for all members from their first point of contact with us
through to renewal help with any queries that may arise
- You will lead the
end-to-end, day-to-day delivery of membership and community building,
creating maximum return on resources available
- You will be responsible for
Community P&L and data reporting
- You will lead on the
devising and delivery of the in person and digital and Community
strategies necessary to retain our high calibre members
- You will ensure that
members are regularly and effectively communicated with, and feedback listened
to and acted upon, communication via newsletters, members app and Community
WhatsApp groups.
- You will ensure that all
systems and processes relevant to the management of members are fit for
purpose, with continuous review and improvement
Specifically, you will:
- Oversee and execution of
community engagement activities, which increase the engagement and
connectivity of the community including but not limited to hosting
- Evening drinks events
- Member committees
- Orientations and
inductions
- Community Tables and Dinners
- Ad hoc member meetings
- 121 Member meet ups
- Drive the win back calls
with the Membership team to hit Renewal target
- Design and implement a
yearly Membership and Community building strategy including inputting data
and insights for the budgeting of member retention in line with the commercial
/ business strategy
- Take ownership of different interest segments/community groups and
own the data making recommendation based on this analysis
- Achieve budgeted retention and
support yearly membership acquisition targets
- Manage Impact Champion and Cohort
Champions, in close collaboration to deliver the best results for there groups
- Design processes to capture,
share and track the impact of The Conduit community and lead inclusion and
diversity implementation for the Membership and Community Team
- Work closely with the Marketing Team to showcase members, and
attract new members via our communication channels
- Take proactive and
effective action regarding member misbehaviour and adherence to the
cultural code
Systems – full training provided but key
systems used are PeopleVine, Tripleseat, HubSpot and WhatsApp.
Key Characteristics
Above we have listed the skills we would like the Community
Manager to have. Below speaks more about the individual’s abilities to match
our company culture and values:
- Has strong interpersonal
skills needed to build trust amongst employees and Members at all levels
- Is a ‘team-player’ and
enjoys working in partnership with colleagues
- Views individual
differences to build new ideas and innovations
- "Owns" problems as
they arise with a can fix attitude
- Aligned and committed to
the vision of The Conduit and constantly looking for ways in your role to
achieve our mission
Skills & Experience
- 2-5 years’ experience in a
relevant management role where you have been responsible for building and
sustaining an active and engaged membership community or similar.
Hospitality sector experience is a plus, but not essential
- Strong communicator and
media savvy with the ability to tailor communications to suit different
audiences, while presenting with transparency and charisma
- You will have experience
with P&L accountability, understanding every level of detail in
budgeting, forecasting, and reporting, cashflow and growth plans
- Sharp commercial acumen,
spotting opportunities and making connections with measurable results