Community Manager

Location: Hybrid (2 days - Tuesdays and Thursdays - in Shoreditch office near Old Street, London)
Salary: £60-70k DOE + Monthly Performance Bonus

Our mission: Fixing trust in commerce

For a decade, we've been on a mission to close the Trust Gap—commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish.

We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced.

Our impact today

We've grown from an idea into the dominant force for trust in e-commerce:

• Shopify's #1 Review Solution: We power over $70B of Shopify GMV with reviews.

• Global Scale: More than 600,000 shops across 140+ countries use our platform.

• Massive Reach: We process over 70 million orders monthly, generating 3 million+ verified buyer reviews each month.

• Organic Growth: We've achieved 40% year-over-year growth purely through word of mouth—no paid marketing or sales teams needed.

The opportunity

We’re looking for a Community Manager to engage and connect with our 600,000+ merchants worldwide. Our customers love Judge.me, but they’re not very engaged yet — and that’s where you come in. Your mission is to turn our user base into an active, thriving community that learns, shares, and grows together.

While working closely with Marketing, Support, and Product, you’ll be fully accountable for our community. This is an exciting opportunity, but it also comes with real responsibility. You’ll be trusted to make the right decisions on where and how our community comes to life, so it’s essential that you already have solid experience in community management.

You’ll help to create a space where merchants can ask questions, share feedback, and inspire one another.

This role reports to the Chief Growth Officer.

What you'll do

• Define and launch Judge.me’s first community strategy: from identifying where merchants naturally hang out (Slack, Reddit, Discord, Facebook, etc.) to building the right space for them to connect.

• Be a builder: set up and grow our own community hub, shape its tone and culture, and create programmes that make members want to return.

• Join and participate in external conversations: represent Judge.me in communities where eCommerce merchants already spend time (LinkedIn, Reddit, forums, etc.), adding value and building trust.

• Work with our team to run real-world initiatives such as local meetups or virtual sessions that bring our merchants together.

• Collaborate cross-functionally with Marketing, Customer Support, and Product to surface customer insights, close feedback loops, and inform decisions.

• Track and report key community metrics such as engagement, sentiment, growth.
  

You have

• At least 5 years of experience in community management or engagement, with a proven record of building or significantly contributing to an online community.

(Applications without clear references to communities built or managed will not be considered)

• A natural ability to connect with people and spark conversations that bring others in.

• You dream big and find real satisfaction in bringing ideas to life - turning a vision for community into something real, vibrant, and meaningful.

• Curiosity and empathy - you genuinely want to understand merchants’ needs and help them get more value from Judge.me.

• Comfort with data - you can track what’s working, spot opportunities, and adjust your approach.

• Have organised online or local events.

• Excellent written communication and cultural awareness across global audiences.
  

Bonus points if you

• Are already active in eCommerce or creator communities.

• Have some customer support experience or understanding of how support works (however our CS team will handle technical questions).

• Are comfortable experimenting with new channels and formats.

What success looks like

• Our community programme is live, and we’ve identified the right spaces where our merchants want to engage.

• We see consistent participation from power users, who actively contribute and help shape discussions.

• You’ve established growth loops with the marketing team that continually attract new members and re-engage existing ones.

• The community shows clear engagement and progression - casual users evolve into advocates and mentors.

• You’ve successfully organised and hosted our first in-person events, creating opportunities for merchants to connect and collaborate.

• Internal teams (Product, CS, Marketing) regularly use community feedback to inform decisions.

Our culture: Results-driven excellence

We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else - it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value.

Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours.

Your Package

The Essentials

• £60-70k DOE + Monthly Performance Bonus

• 30 days holiday + bank holidays

• Private health insurance (Vitality)

• Brand new Macbook, access to equipment as required

• Financial Wellbeing + Salary Sacrifice Pension via Mintago

Flexible Working

• Hybrid setup: 2 office days (Tues/Thurs), 3 remote

• Modern Shoreditch office near Old Street

• No overtime culture

• Casual dress code

• Work from Anywhere (4 weeks per year)

Team Life

• Weekly team meals

• Quarterly events

• Perks at Work Account

Join us in building the future of Trust in commerce

Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.