BigPanda is looking for a data-driven Sr. Community Manager to join the team and help us build and launch a thriving community of engaged customers from the ground up with the goal of educating and driving user adoption. In this role, you will lead the community strategy focused on fostering deep engagement, facilitating self-service, and increasing user adoption.

Responsibilities: 

- Build multi-channel community programs designed to foster product knowledge, exchange best practices, and improve brand affinity, with an initial focus on building out our community forum and integrating with our broader community ecosystem.

- Work with technical support and professional services to create a powerful program with technical content that meets our audience where they are

- Partner with and influence teams across the go-to-market organization to implement a cohesive community engagement strategy that supports their goals

- Monitor the conversations within the community to help foster conversations between members and product, and/or support escalation.

Experience:

- 5+ years leading b2b community

- Experience launching a community 

- Strong cross-functional, project management experience including planning, scheduling, monitoring and stakeholder reporting

- Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond

- Experience with analytics and understanding of metrics and KPIs (as defined)

- Experience working/building relationships with cross-functional teams with ease, delivering impact consistently, and influencing teams towards achieving goals

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.  

Our Benefits:  

• Competitive Equity
• Remote-first environment
• Unlimited PTO 
• Comprehensive health benefits
• #PandaParent support. Combined total of 18 weeks fully paid leave for all new parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition (Quarterly and Annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment
• Values-based culture

Pay Scale: $125,000.00 - $155,000.00 USD Annually + Bonus.

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.