Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. 

That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact. 

With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time. 

Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.

Join us on our mission to put truth into action at www.alida.com and @alidaTXM.

In this client-facing role, you will support the engagement and health of insight communities by executing a range of projects for our clients using our SaaS platforms within the Professional Services team. Our clients depend on Alida for timely and accurate delivery of these projects to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and to advance within Professional Services or other departments such as Customer Success.

Job Responsibilities

• Plan and execute community member engagement and community health initiatives such as:
• Member Hub Engagement Services: Compose and post engaging content such as shareback hub posts and newsletters
• Community Health Services: Executing community relaunch and deploying engagement surveys
• Governance and Coaching Services: Updating engagement calendar and survey author ride-alongs
• Program and deploy community surveys using proprietary SaaS platform
• Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida
• Inspire the customer to think strategically about how the community can support their business needs by supporting day-to-day tactical functions
• Provide exceptional service

Desired Skills and Experiences

• Post-secondary educational degree, preferably in Marketing or Communications
• 2 - 3 years of marketing, project management, or client management experience
• Attention to detail with excellent writing, editing, and proofreading skills
• Excellent time management, organizational, project management and communication skills
• Proven ability to work in a cross-functional and fast-paced environment
• Progressive mindset with a can-do-attitude and strong initiative
• Strong aptitude for technology and ability/desire to learn new software
• Proficient with Microsoft Office (Word, Excel, PowerPoint)

Additional/Bonus Skills

• Basic understanding of market research
• Previous experience with digital survey tools

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.